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Bigpond are unhelpful in resolving a problem they have admitted is at their end.
Someone at Bigpond email have made some recent changes to their email deliverability settings.
This means that some members are not receiving the sign-in email necessary to enter the Confidential website.
I've been in contact with them and Bigpond have acknowledged via email that the problem is with their filter settings. Unfortunately it seems when our members contact them, Bigpond deny any issue at all.
I've been through this before when we first launched the Confidential website. It was resolved but has now reoccurred.
If you are one of our members with a Bigpond email address and so this is how we have previously resolved most issues.
In 90 percent of cases this will resolve the issues.
If not, be warned that Telstra Bigpond support will be of next to no assistance.
Frankly, given the ongoing frustrations with Bigpond, I'd suggest you get a free gmail address and then use the contact form to request your account email be changed.
Our friendly support team will be happy to assist in the change which will enable you to be a part of the Confidential community.
I'm truly sorry for any inconvenience you may have experienced but I hope you can appreciate this issue is beyond our control.